Cancelling and Exporting Your Data

Every plan carries a 6-month minimum term from your sign-up date. Once that term has passed, you can cancel any time — we do not believe in surprise renewals or making you call to cancel. Full cancellation is in the dashboard and takes about a minute.

The 6-Month Minimum Term

Outside of the 30-day money-back guarantee (below), we don’t offer self-serve cancellation before your minimum term ends. If your circumstances change and you need to cancel early, email support@omnovo.com — we’ll work it out with you directly.

How To Cancel (After Your Minimum Term)

Open Settings → Billing
Click Cancel subscription
We ask you to type CONFIRM OFFBOARDING (this prevents accidental clicks)
Click Confirm

That kicks off the offboarding sequence below. Your subscription is canceled in Stripe immediately, and you are not charged again.

What Happens In The Next 60 Seconds

Site export — we package your live website as a static HTML zip and upload it to secure storage. You get a link.
Data export — we package every other piece of data we hold for you (Brand Bible, leads, reviews, contacts, billing history) as CSV and JSON files. You get a link.
Tenant archive — your workspace is archived. The site goes offline. Connected providers (Google, Facebook, etc.) are disconnected.
Stripe cancellation — confirmed.
30-day cooling off period — your data stays archived for 30 days in case you want to come back.

What You Take With You

The export bundle includes:

Your full website as static HTML, CSS, JS, and images. You can host it anywhere — Netlify, Vercel, Cloudflare Pages, even an old web host. It works without us.
Your Brand Bible as a JSON file you can open in any text editor
All your leads with timestamps, contact info, and which page they came from
All reviews and replies we synced or published
Your media library — every photo and asset uploaded to your account
Domain ownership — if we registered it through us, the registration stays in your name. We help you transfer it to your own Porkbun account or to another registrar at no charge.

The download links are valid for 7 days. After that, you can request fresh links by emailing support@omnovo.com.

What You Do NOT Lose

Your Google Business Profile. It stays yours. We just lose access to read or post.
Your social accounts. Same — you keep them, we lose OAuth access.
Your domain. Yours forever, no matter where you go.

The Cooling-Off Window

For 30 days after cancellation, your data stays archived. If you change your mind, email support@omnovo.com and we will reactivate your workspace exactly where you left off — Brand Bible, site, history, everything. No re-onboarding.

After 30 days, the hard-delete job runs and your data is permanently removed from our systems. We do not keep customer data forever.

Refund Policy

We offer a 30-day money-back guarantee: if you’re not satisfied for any reason, cancel within the first 30 days of your initial sign-up and get a full refund, no questions asked.

Outside the 30-day window, your subscription stays active through the end of the current billing period (that is what you already paid for) and does not renew. No prorated refunds for partial months.

Full details, including setup-fee and domain-registration terms, in our Refund Policy.