Last updated: May 22, 2026

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Omnovo platform and related services ("Service") operated by Bluegrass Digital Advantage LLC ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Service Description

Omnovo is a managed digital presence platform designed for local service businesses. The Service includes AI-powered website generation, content creation, social media publishing, review management, lead capture, and analytics reporting. The specific features available to you depend on your selected subscription plan.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will make commercially reasonable efforts to notify you of material changes that affect your use of the Service.

2. Account Terms

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.

• You must be at least 18 years old to use the Service.
• You must provide a valid email address and accurate business information.
• You are responsible for all content submitted through your account.
• One account per business entity unless otherwise agreed in writing.

3. Payment and Billing

The Service is offered on a subscription basis. Fees are billed in advance on a monthly or annual cycle depending on your selected plan. All fees are stated in US dollars and are non-refundable except as expressly stated in these Terms.

• Payment is processed securely through our third-party payment processor (Stripe).
• You authorize us to charge your payment method on each billing cycle.
• We may change pricing with at least 30 days written notice before your next billing cycle.
• If a payment fails, your account will enter a 14-day grace period during which we will attempt to recover payment. If payment is not resolved within 14 days, the Service may be paused. Account data is retained for 30 days after final cancellation before permanent deletion.
• Annual subscriptions receive a discount as published on our pricing page.

4. Intellectual Property

The Service, including its design, code, AI models, and documentation, is the intellectual property of Bluegrass Digital Advantage LLC and is protected by applicable copyright, trademark, and other intellectual property laws.

Content generated by the Service for your business (including website copy, social media posts, and brand materials) is licensed to you for use in connection with your business operations. You retain ownership of any original content, logos, images, or materials you provide to us.

5. User Responsibilities

As a user of the Service, you agree to:

• Provide accurate and truthful business information.
• Review and approve AI-generated content before it is published on your behalf.
• Maintain accurate and up-to-date account and billing information.
• Comply with all applicable laws and regulations related to your business operations.
• Not misrepresent your identity, business, or the nature of your services.

6. Acceptable Use

You may not use the Service to:

• Publish false, misleading, or deceptive content about your business or services.
• Violate any applicable law, regulation, or third-party rights.
• Distribute malware, spam, or other harmful content.
• Attempt to gain unauthorized access to the Service or its related systems.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Resell, sublicense, or redistribute the Service without written permission.
• Use the Service for any illegal or fraudulent purpose.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLUEGRASS DIGITAL ADVANTAGE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total aggregate liability for any claims arising under these Terms shall not exceed the total amount you paid to us for the Service during the twelve (12) months preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Bluegrass Digital Advantage LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

9. Termination

You may cancel your subscription at any time through your account dashboard or by contacting us. Cancellation takes effect at the end of your current billing period. We may terminate or suspend your account immediately if you violate these Terms.

• Upon termination, your website will remain active through the end of your paid period.
• We can provide an export of your content upon request within 30 days of termination.
• We reserve the right to delete account data 30 days after termination, in accordance with our Data Processing Agreement Section 11.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, USA, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Lexington, Kentucky.

Nothing in these Terms limits any non-waivable rights you may have under applicable consumer protection laws.

12. Entire Agreement

These Terms, together with our Privacy Policy, Data Processing Agreement, Service Level Agreement, and Acceptable Use Policy, constitute the entire agreement between you and Bluegrass Digital Advantage LLC regarding the Service. These Terms supersede any prior agreements or communications between you and the Company regarding the subject matter herein.

13. AI-Generated Content

Omnovo generates content using artificial intelligence, including website copy, social media posts, review responses, brand materials, and analytics reports. Customer acknowledges that AI-generated output may contain errors, inaccuracies, or omissions.

• Customer is responsible for reviewing and approving all AI-generated content before publication via the approval workflow in the dashboard.
• Omnovo is not liable for claims arising from Customer's publication of AI-generated content without review.
• Omnovo's liability for AI-generated content is limited to re-generation of the content at no additional cost.
• This limitation applies to all AI-generated outputs, including but not limited to claims about licensure, insurance, certifications, service areas, pricing, and guarantees.

14. Customer as Publisher

Customer is the publisher of record for all content distributed through the Service on Customer's behalf, including AI-generated website copy, social media posts, and review responses.

• Customer is solely responsible for the accuracy, legality, and appropriateness of published content.
• Customer must review and approve content before publication via the approval workflow in the dashboard.
• Omnovo acts as a service provider and content generator, not as a publisher or co-publisher.
• Any claims, regulatory inquiries, or enforcement actions arising from published content (including claims related to licensure, insurance, certifications, advertising standards, or consumer protection) are the responsibility of Customer.

15. Data Portability and Export

Customer may export their data at any time via the dashboard export feature. Omnovo is committed to data portability and will not hold Customer Data hostage or charge fees for data export.

• Upon termination, Omnovo provides a complete data export (CSV/JSON) and a static site export (HTML archive).
• Exports are available for 7 days via presigned download URL. Contact legal@omnovo.com if you need a regenerated export link after the 7-day window.
• After the 30-day recovery window, Customer Data is permanently deleted per the Data Processing Agreement Section 11.
• No fees are charged for standard data export at any time during or after the subscription term.

16. Contact

If you have any questions about these Terms, please contact us:

• Email: legal@bluegrassdigitaladvantage.com
• Company: Bluegrass Digital Advantage LLC
• Location: Lexington, Kentucky