Pricing and Plan Changes

Three plans, all monthly, all with a 6-month minimum term. You can change plans any time — the upgrade is instant, the downgrade rolls in at the next billing cycle.

The Three Plans

	One-Pager	Full Site	Whole Presence
Monthly	$49/mo	$79/mo	$149/mo
Minimum term	6 months	6 months	6 months
Best for	Get found online	Full managed website	Full managed presence
Website	Single page	Multi-page	Multi-page
Domain, hosting, call tracking, monthly report	Included	Included	Included
Brand Bible	—	Yes	Yes
Content updates	—	Monthly	Weekly
Review monitoring + AI-drafted replies	—	—	Yes
Locations	1	1	1

For the full feature matrix, see the pricing page.

Upgrading

Upgrade any time from Settings → Billing → Change Plan. The upgrade is instant:

Stripe prorates the cost of the rest of your current period at the new plan rate
New features unlock immediately (Brand Bible if you came from One-Pager, review monitoring, etc.)
Your next invoice will reflect the new plan price

If you upgrade to Full Site or Whole Presence and you do not yet have a Brand Bible, we generate one for you on the spot. It hits your approval queue within an hour, and once approved, your existing site copy can be regenerated against it (your choice — ask Omni).

Downgrading

Downgrades take effect at the next billing cycle, not immediately. You keep all your current features through the end of the period you already paid for. Downgrading does not change your original 6-month minimum term — it’s tracked from your sign-up date, not your current plan.

Settings → Billing → Change Plan
Pick the lower plan
We show you exactly what you lose, and when
Confirm

When the downgrade kicks in:

Whole Presence → Full Site: weekly site updates become monthly, review monitoring and reply drafting pause
Whole Presence → One-Pager or Full Site → One-Pager: Brand Bible is archived (not deleted — we can restore it later if you upgrade back), site scope drops to a single page

We do not delete content when you downgrade. Your archived Brand Bible and your review history are preserved. If you upgrade later, it comes right back.

Minimum Term

Every plan carries a 6-month minimum term from your sign-up date — this does not reset when you change plans. Outside of the 30-day money-back guarantee, we do not offer self-serve cancellation before your minimum term ends. See Cancelling and exporting for the full policy.

Pausing Instead Of Downgrading

If you are seasonal and you do not want to lose your features, ask us about pausing instead of downgrading — email support@omnovo.com. Pausing freezes your subscription without losing your data or features. Resume any time.

Trial Plans During Setup

Some onboarding flows put you on a trialing plan while we wait for the first Stripe charge to clear. You see all your plan features during trialing — there is no “trial mode” with reduced functionality. Once the first invoice is paid, billing flips to active and nothing changes on your end.

What If A Payment Fails

If a charge fails (expired card, insufficient funds), we move you into a 14-day grace period. Your site stays live, everything keeps running. You will get a payment_reminder notification with a link to update the card.

If 14 days pass without payment, your site is unpublished (taken offline) and your subscription pauses. Your data is preserved. Pay the open invoice and your site comes right back up.

We do not charge late fees and we do not delete anything for nonpayment.

Hidden / Custom Plans

You may occasionally see references to plans that are not on the public pricing page. These are bundle plans we offer to specific verticals or referral partners. They show up in your billing settings if you signed up through one of those channels — they are flagged as such and behave like a regular plan with custom feature flags.

If you are on a custom plan and want to switch to a public plan, you can do that from Settings → Billing. Switching to a public plan is permanent — you cannot move back to the custom plan once you leave it.