Troubleshooting

Most issues fall into a handful of patterns. Try the fix here first. If that does not work, email support@omnovo.com and Peter will personally take a look.

My Site Is Not Showing Up At My Domain

Most likely: DNS has not finished propagating yet. Most domains resolve in 5 minutes to 2 hours, but stragglers can take 24–48.

Check Sites → Domain in the dashboard. We show live DNS status there.
If status is Pending, give it more time.
If status is Active but the site still does not load, try a different network (cellular instead of wifi) — your ISP’s DNS cache may be stale.
If 48 hours have passed and status is still Pending, email support@omnovo.com with your domain name and registrar.

My Google Business Profile Disconnected

You will see an account_reauth_required notification. Google occasionally invalidates OAuth tokens (after a password change, for example).

Fix: Settings → Integrations → Reconnect. Sign in to Google again, approve permissions, done. About 30 seconds.

While disconnected, we cannot sync new reviews or publish replies. Catch-up syncs happen automatically when you reconnect.

Open Content → Social → Failed. Each failed post tells you why.

Reason	What to do
Reconnect required	Go to Settings → Integrations and reconnect that platform
Rate limited	We will retry automatically. No action needed
Content rejected by platform	Edit the post (tell Omni what to change) and approve it again
Account suspended on the platform	This is on the platform side, not Omnovo. Resolve with the platform first

If you do not see your post in the Failed list and it is also not in Published, it is probably still scheduled. Check Content → Social → Scheduled.

I Did Not Get An Approval Email

Check your spam folder first. Search for “Omnovo” — sometimes new senders end up filtered.

If you find the email in spam, mark it “Not spam” and add notifications@omnovo.com to your contacts. This trains your inbox and future emails will land correctly.

If it is not in spam either, check Settings → Notifications. Make sure approval-request emails are turned on.

If everything is configured correctly and you still missed an email, the approval is still in your dashboard at Approvals. The email is just a convenience — the truth lives in the dashboard.

A Lead Came In But I Did Not Get The Alert

Open Intelligence → Leads to confirm the lead arrived.

If it is there but you did not get notified, check Settings → Notifications → Lead Received. Make sure email and SMS are both enabled, and that your phone number on file is current.

If the lead is NOT there at all but the customer says they submitted a contact form, email support@omnovo.com with the customer’s name, time of submission, and which page they were on. We can dig into the raw event log directly.

Omni Said Something Weird Or Wrong

Push back. Tell Omni: “That is wrong because…” Omni learns from the correction in the same session and will revise. If the correction is something Omni should remember permanently — your service area changed, you do not work weekends, you removed a service line — update your Brand Bible or your business profile so future drafts get it right.

If Omni keeps making the same mistake, email support@omnovo.com with what you asked and what Omni said. We treat that like a bug report.

I Cannot Log In

Try Forgot password on the login page. We send a reset email within seconds.
If the reset email does not arrive within 5 minutes, check spam.
If still missing, your account email may have a typo. Email support@omnovo.com from the address you signed up with and we will sort it out.

We rate-limit password reset requests at 3 per hour to prevent abuse. If you hit that limit, wait an hour and try again, or email Peter.

My Card Got Declined

You will see a payment_reminder notification with a link straight to Stripe to update your card. Updating it triggers an immediate retry and clears the past-due state.

You have a 14-day grace period from the original failure. During that window, your site stays live and everything keeps running. After 14 days, your site is unpublished (your data stays safe) until payment clears. Update the card any time and we restore service automatically.

My Site Looks Broken On Mobile / In A Specific Browser

Take a screenshot and email it to support@omnovo.com. Include:

The browser and version (Chrome 120, Safari 17, etc.)
The device (iPhone 15, Pixel 8, MacBook Pro)
The page URL where it broke

We investigate every browser regression report. Omnovo sites are tested across modern Chrome, Safari, Firefox, and Edge — but the long tail of browsers is real.

I Want Something Omnovo Does Not Currently Do

Email support@omnovo.com with the request. Be specific about what you want and why. Peter reads every feature request from active customers and treats them as roadmap input. Some requests we ship in days; some are out of scope. Either way, you will get a real answer.

How To Reach Us

Email: support@omnovo.com

Peter answers within 24 hours during weekdays, within 48 on weekends. There is no chatbot in front of him. There is no support tier. You are emailing the founder.

For urgent issues — your site is down, a payment is wrong, something looks like a security problem — put URGENT in the subject line and Peter prioritizes those.